Tongyi strategically plans and coordinates all activities before the actual sale, focusing on understanding customer needs and aligning product or OEM / ODM service offerings accordingly.

We collaborate with local partners, giving rights to strong players with a focus on sales and service capability for certain markets.

In order to improve engagement with our main partners and gain deeper insights into local markets, Tongyi participates in international expos and exhibitions to stay abreast of the latest industry trends. We also showcase our new products in the main HVAC Exhibitions in Europe.

Tongyi provides marketing support to its distributors, including tailored promotional materials, product training sessions, and collaborative marketing strategies to enhance brand visibility and drive sales growth in their respective markets.

Tongyi has service centers in that could provide with training, parts, and technical support to clients all over Europe.

We provide 1-year warranty for OEM customers, and warranty periods begins on the date of delivery.

Tongyi demonstrates its commitment to client satisfaction by offering both online and on-site technical training sessions. This dual approach ensures that clients receive comprehensive knowledge and support, fostering a deeper understanding of Tongyi’s products and optimizing the efficient use and maintenance of their heat pump systems.